Introduction
Yuma Ticket Assistant is a cutting-edge AI tool that revolutionizes customer support by automating the drafting process for customer tickets. It seamlessly integrates with Help Desk software, allowing businesses to streamline their customer service operations. With Yuma, companies can expect a significant boost in efficiency, improved support quality, increased customer satisfaction, and a direct impact on revenue growth. The user-friendly interface and automated response drafting are designed to make the customer experience seamless, while the AI learns the brand's voice to provide personalized and accurate responses. Yuma's innovative approach to customer service automation is a game-changer for businesses looking to scale their support operations without compromising on quality.
background
Yuma AI Inc. and Yuma AI PTE. LTD. are the powerhouses behind the Yuma Ticket Assistant. With a mission to enhance customer service productivity through AI, they have developed a tool that is not only efficient but also easy to use. The company is based in Brooklyn, NY, and Singapore, and has a strong online presence with active profiles on LinkedIn and Twitter. Yuma's commitment to customer satisfaction is evident through their various support channels, including a dedicated email and a contact us page for further inquiries.
Features of Yuma Ticket Assistant
Integration
Seamless integration with Help Desk software for a unified customer service platform.
Automated Drafting
AI-powered response drafting that saves time and resources while maintaining a high-quality service standard.
User Interface
An intuitive and easy-to-use interface that allows for quick setup and operation.
Customer Satisfaction
Features designed to increase customer satisfaction through personalized and accurate responses.
Revenue Boost
Proven to have a positive impact on revenue by improving the overall customer experience.
AI Learning
The AI learns the brand's voice to generate responses that align with the company's communication style.
Multi-Language Support
Support for over 50 languages, including British, Australian, and Canadian English, for a localized customer experience.
Customization
Customization options for writing style and persona to match the brand's identity across various channels.
Autonomous Actions
Ability to take autonomous actions on tickets and external resources, such as orders and subscriptions.
How to use Yuma Ticket Assistant?
To get started with Yuma Ticket Assistant, begin by signing up for a free trial. Once registered, integrate the tool with your existing Help Desk software. Configure the AI settings according to your brand's voice and style. Start receiving and automating customer ticket responses, and monitor the performance to make adjustments as needed.
Innovative Features of Yuma Ticket Assistant
Yuma's innovative integration of Large Language Models (LLMs) allows for fine-tuned responses that are not only accurate but also align with the brand's unique voice. The autonomous actions feature is a standout, enabling the AI to perform tasks beyond drafting, such as managing orders and subscriptions.
FAQ about Yuma Ticket Assistant
- What is a Billable Ticket?
- A Billable Ticket is one that Yuma fetches from your helpdesk software and associates with your store; it excludes tickets immediately closed or deleted, or those from unsupported channels.
- What is an Autonomous Resolution?
- An Autonomous Resolution occurs when Yuma independently provides an AI-generated answer, and the customer confirms it as satisfactory or ends the conversation without further requests within 24 hours.
- How does the pricing work?
- Yuma offers a tiered pricing model based on the number of Billable Tickets per month, with options for additional automated tickets and overflow tickets.
- How can I customize the AI's responses?
- Yuma allows you to configure the brand voice and writing style for each channel individually, ensuring responses align with your brand identity.
- Is there a free trial?
- Yes, Yuma offers a 7-day free trial for you to test the tool's capabilities and determine its suitability for your business needs.
- How do I integrate Yuma with my Help Desk software?
- The integration process is straightforward and typically involves a few clicks within the Yuma platform to connect with your existing Help Desk software.
- What languages does Yuma support?
- Yuma supports over 50 languages, including various English dialects, offering a truly localized customer support experience.
- Can I manage my own automation scenarios?
- Yes, Yuma provides the flexibility to create and manage your own automation scenarios independently, tailoring the AI's actions to your specific needs.
Usage Scenarios of Yuma Ticket Assistant
Customer Support
For handling high volumes of customer inquiries and tickets, Yuma automates the response process, ensuring quick and efficient service.
E-commerce
Especially useful for e-commerce businesses, Yuma integrates with Shopify and other platforms to manage orders, subscriptions, and customer reviews.
Multilingual Support
Ideal for businesses with a global customer base, Yuma's multilingual capabilities ensure consistent support across different regions.
Peak Period Management
During peak periods, Yuma helps ramp up resources quickly to handle increased ticket volumes without compromising service levels.
Automation Scenarios
For businesses looking to innovate their customer service process, Yuma allows the creation of custom automation scenarios to improve productivity.
User Feedback
After testing various AI CX automation tools and spending over $20,000, Yuma has emerged as the superior choice for us. Its ability to accurately handle customer inquiries has allowed us to discontinue using several solutions from Gorgias Automate in favour of Yuma. Today, we're at 45% full automation (and growing).
Our peak periods are unpredictable. Yuma allows us to ramp up resources without notice and handle increased tickets, meaning we continue to deliver the high levels of service our customers are used to.
This year, our ticket volume increased from 4000 to over 10,000 tickets per month. By using Yuma, we were able to automate 32% of our tickets in just 2 months, resulting in a 51% decrease in first response time. Yuma is user-friendly and allows us to create new automation scenarios independently. I highly recommend it to anyone seeking to enhance customer service productivity.
others
Yuma Ticket Assistant stands out in the AI customer support automation landscape with its ability to significantly reduce first response times and increase automation rates as evidenced by the testimonials. Its integration capabilities and multi-language support make it a versatile tool for businesses of varying sizes and across different industries.
Useful Links
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