Introduction
Viable is an innovative AI-driven platform that simplifies the process of analyzing qualitative data at scale. By leveraging state-of-the-art AI, including GPT-4, Viable provides deep insights from your data without the need for spreadsheets. It is designed to help businesses uncover actionable insights from customer feedback, enabling data-driven decision-making and growth acceleration. With its user-friendly interface and seamless integration capabilities, Viable is the go-to tool for organizations looking to enhance their customer experience, employee engagement, and marketing strategies.
background
Viable is brought to you by Viable Fit, Inc., a company dedicated to leveraging the power of AI for qualitative data analysis. The platform has been developed with a focus on providing actionable insights that can help businesses make informed decisions. With a growing presence on social media platforms like Facebook, LinkedIn, and Twitter, Viable is expanding its reach and engaging with a wider audience.
Features of Viable
Advanced AI and NLP Technology
Utilizes cutting-edge AI and natural language processing to analyze customer feedback.
Detailed Insights
Provides in-depth analysis with summaries, urgency scores, product sub-themes, and user profiles.
Data-Backed Reports
Generates instant, accurate, and data-backed insights for every team.
Custom Analysis
Tailored recommendations based on unique business KPIs and strategic goals.
Easy Integrations
Connects with over a dozen platforms for seamless data flow.
Unlimited Team Access
Enables a customer-focused culture by providing access across the entire company.
Dedicated Support
Offers dedicated onboarding assistance and best-in-class support.
How to use Viable?
To use Viable, start by integrating it with your existing platforms like Zendesk or Intercom. Import your data, and let Viable's AI models analyze it, providing you with prioritized recommendations. Transform these insights into actions to improve NPS, reduce churn, and make informed product decisions.
Innovative Features of Viable
Viable's innovative approach lies in its ability to combine proprietary natural language processing models with advanced models like GPT-4, offering unrivaled accuracy in extracting key topics and themes from unstructured text data.
FAQ about Viable
- How does Viable analyze qualitative data?
- Viable uses AI and NLP to transform raw qualitative data into clear, prioritized recommendations.
- Is there a free trial available?
- Yes, Viable offers a free 30-day trial to showcase its capabilities with your data.
- How can I integrate Viable with my current systems?
- Viable integrates directly with platforms like Zendesk, Intercom, and more. It also supports data from virtually any source via Zapier or CSV files.
- What kind of support does Viable offer?
- Viable provides dedicated onboarding assistance, email and live chat support, and a dedicated account representative for enterprise plans.
- What are some use cases for Viable?
- Viable can be used for customer experience improvement, employee engagement, and marketing insights.
Usage Scenarios of Viable
Customer Experience
Identify and resolve urgent customer experience issues to boost NPS and reduce churn.
Employee Engagement
Decode employee feedback to improve satisfaction and retention.
Marketing Insights
Uncover audience needs for targeted campaigns and messaging.
User Feedback
Viable has been instrumental in streamlining our customer feedback analysis process, providing us with actionable insights that have helped us improve our product offerings.
The AI models used by Viable are impressive. They've helped us uncover key trends in our customer support tickets that we hadn't noticed before.
Viable's integration with our existing customer support platforms has been seamless, making it incredibly easy to incorporate into our workflow.
The customer service provided by Viable has been top-notch. They've been responsive and helpful in addressing any questions we've had.
others
Viable stands out in the AI analysis space for its ability to quickly adapt to various data sources and provide comprehensive insights that are easy to understand and act upon. Its commitment to data security and privacy, with SOC 2 Type 2 certification, further enhances its credibility as a reliable tool for businesses.
Useful Links
Below are the product-related links, I hope they are helpful to you.