Introduction
Unthread is a revolutionary AI support tool designed to enhance customer service within Slack. It seamlessly integrates with Slack to provide real-time support, manage emails, and automate responses. With features like conversation tracking, AI-generated support, and shared email inboxes, Unthread transforms the way businesses interact with their customers. The tool's intuitive interface allows users to track conversations in shared channels, manage emails directly from Slack, and engage in live chats with customers. Unthread's AI capabilities enable automated support responses and insights, making it an indispensable tool for businesses looking to scale their customer support operations efficiently.
background
Unthread was launched in 2022 with a mission to help teams scale up their customer support in chat apps like Slack and Teams. The company, Get Turnout, Inc., has been dedicated to providing a human touch in a world of bots, ensuring quick responses and strong relationships at scale. Unthread's AI technology has been designed to distill long-form text into its most important parts, offering a blend of AI efficiency and human accuracy.
Features of Unthread - AI Support in Slack
Conversation Tracking
Unthread allows businesses to track conversations in shared channels with customers, ensuring that all interactions are monitored and managed effectively.
AI-Generated Support
Automate support responses and insights with AI, leveraging the power of conversational intelligence to provide quick and accurate assistance to customers.
Shared Email Inbox
Receive and send emails from one place and sync with Slack, streamlining communication and ensuring that no customer query goes unanswered.
In-App Live Chat
Engage in real-time chats with customers directly from a Slack channel, providing immediate support and enhancing customer satisfaction.
Integration with Existing Tools
Unthread integrates with various existing tools, such as task managers, CRMs, and ticketing systems, to streamline support workflows and improve efficiency.
How to use Unthread - AI Support in Slack?
To use Unthread, companies need to install the Unthread app in their Slack workspace. Once installed, they can track support conversations in shared channels, manage emails in Slack, engage in live chat with customers on their website, and automate support responses using AI. Unthread also integrates with various existing tools to streamline support workflows.
FAQ about Unthread - AI Support in Slack
- What is Unthread?
- Unthread is a support automation tool that helps companies provide customer support directly within Slack.
- How do I use Unthread?
- To use Unthread, install the Unthread app in your Slack workspace and start tracking conversations, managing emails, and engaging in live chats.
- What are the core features of Unthread?
- Core features include conversation tracking, AI-generated support, shared email inbox, in-app live chat, and integration with existing tools.
- What are some use cases for Unthread?
- Use cases include fintech companies for transparency, infrastructure SaaS for top-tier support, HR tech for managing critical requests, and agencies for building closer customer relationships.
- How does Unthread handle AI-generated responses?
- Unthread AI uses existing knowledge bases to train an AI model that can provide helpful responses and relevant documentation to customers across any channel.
Usage Scenarios of Unthread - AI Support in Slack
Fintech Companies
Use Unthread to increase transparency and reduce risk by communicating with customers instantly in Slack.
Infrastructure SaaS Providers
Provide top-tier support for critical customer infrastructure using Unthread.
HR Tech Companies
Stay on top of critical customer requests by managing tickets in Slack with Unthread.
Agencies
Build closer relationships with customers by using Unthread for direct communication.
Open-Source Projects
Grow your community by leveraging Unthread's Slack support workspace.
User Feedback
Unthread has helped improve response times by 70%, making customer support more efficient.
With Unthread, resolution times have seen an improvement of 60%, leading to faster issue resolution.
Unthread has enabled a 118% increase in ticket volume, demonstrating its ability to handle high volumes of customer inquiries.
Jean-Marc Fontaine, Head of Solutions Engineering and Support at Spacelift, stated that 'Unthread has been instrumental in our ability to provide outstanding support to our fast-growing customer base with a small team.'
others
Unthread offers a 14-day free trial for new users, allowing them to experience the benefits of AI-powered customer support before committing to a paid plan.
Useful Links
Below are the product-related links of Unthread - AI Support in Slack, I hope they are helpful to you.