Introduction
Teloz is a premier cloud contact center solutions provider that offers top-tier cloud-based communication solutions for businesses. Their services combine messaging, video, and phone with advanced contact center features. Teloz's platform is designed to enhance customer experience, streamline operations, and boost business productivity with the help of Conversational AI. The platform includes a comprehensive suite of tools such as inbound and outbound call centers, automatic call distributor (ACD), auto dialer, CRM integration, live chat, customer journey management, omnichannel automation, routing rules, unified agent desktop, sentiment analysis, knowledge base, and omnichannel ticketing. Teloz also offers conversational AI features such as voicebot and chatbot, providing a unified and efficient customer engagement platform.
background
Teloz Limited, founded in 2015 and headquartered in New York, New York, USA, is a well-known innovator in the creation of high-performance, cloud-native connectivity software. With a heritage of supporting several of the largest global operators’ voice, information, and unified communications services, Teloz has established itself as a leader in the cloud contact center industry. The company's focus on AI-powered solutions and advanced analytics has enabled it to transform customer service and elevate contact center operations to new heights.
Features of Teloz
Inbound Call Center
Teloz's inbound call center feature uses data analysis and machine learning to route incoming calls to the most appropriate agent, ensuring customers are matched with knowledgeable agents for an improved experience.
Outbound Call Center
The outbound call center feature allows businesses to manage and execute outbound campaigns efficiently, leveraging Teloz's advanced dialing capabilities.
Automatic Call Distributor (ACD)
ACD ensures that calls are distributed evenly among agents, reducing wait times and enhancing the overall call handling process.
Auto Dialer
Teloz's auto dialer automates the dialing process, increasing the efficiency of outbound campaigns and reducing manual effort.
CRM Integration
Seamless integration with popular CRM systems allows for better customer data management and improved service personalization.
Live Chat
Live chat feature enables real-time communication with customers, providing an additional channel for customer support and engagement.
Customer Journey Management
Teloz helps businesses manage the entire customer journey, from initial contact to resolution, through its omnichannel platform.
Omnichannel Automation
Automation of customer interactions across multiple channels ensures a consistent and efficient customer experience.
Routing Rules
Customizable routing rules allow businesses to define how customer interactions are handled based on specific criteria, improving service efficiency.
Unified Agent Desktop
A single interface for agents to manage all customer interactions, streamlining workflows and enhancing productivity.
Sentiment Analysis
Teloz's sentiment analysis feature provides insights into customer emotions, helping businesses to better understand and address customer needs.
Knowledge Base
An integrated knowledge base empowers agents with quick access to information, enabling faster and more accurate responses to customer inquiries.
Omnichannel Ticketing
A unified ticketing system manages customer requests across all channels, ensuring a seamless and efficient resolution process.
How to use Teloz?
To use Teloz effectively, businesses should start by integrating their existing CRM systems. Next, configure the automatic call distributor and auto dialer settings to optimize call handling. Set up routing rules to ensure customer inquiries are directed to the appropriate agents. Utilize live chat and omnichannel automation to enhance real-time customer interactions. Train agents to use the unified agent desktop for efficient handling of customer requests. Finally, leverage sentiment analysis and the knowledge base to improve the quality of customer service.
FAQ about Teloz
- How can I integrate Teloz with my existing CRM system?
- Teloz offers seamless CRM integration, allowing you to manage customer data more effectively and personalize service.
- What is the process for setting up routing rules in Teloz?
- Routing rules can be configured in the platform's settings, allowing you to define how customer interactions are handled based on specific criteria.
- Can Teloz handle both inbound and outbound calls?
- Yes, Teloz's inbound and outbound call center features enable efficient management of all types of customer calls.
- How does Teloz's live chat feature work?
- Live chat allows real-time communication with customers, providing an additional channel for support and engagement.
- Is there a limit to the number of agents that can use Teloz?
- Teloz is designed to scale with your business, supporting an unlimited number of agents as your needs grow.
- What is the cost of using Teloz's cloud contact center solutions?
- Pricing information can be found on the Teloz Pricing page, and customized solutions can be discussed with the sales team.
- How can I train my agents to use Teloz effectively?
- Teloz provides training materials and support to help your agents become proficient in using the platform.
Usage Scenarios of Teloz
Academic Research
Teloz can be used to manage and analyze customer interactions in academic research, providing insights into student and faculty needs.
Market Analysis
Businesses can utilize Teloz for market analysis by tracking and analyzing customer feedback and inquiries.
Healthcare
Healthcare providers can use Teloz to manage patient inquiries and appointments, improving patient experience and operational efficiency.
E-Commerce
E-commerce businesses can leverage Teloz for customer support, handling inquiries and issues related to orders and product information.
User Feedback
Teloz has significantly improved our customer service operations by streamlining call handling and providing a unified platform for all customer interactions.
The integration of Teloz with our CRM system has been seamless, allowing us to manage customer data more effectively and provide personalized service.
Teloz's live chat and omnichannel automation features have enhanced our real-time customer engagement, leading to higher customer satisfaction.
The sentiment analysis feature in Teloz has provided valuable insights into customer emotions, helping us to address their needs more effectively.
others
Teloz offers a comprehensive suite of cloud contact center solutions that are designed to meet the diverse needs of businesses across various industries. The platform's advanced features, such as automatic call distributor, auto dialer, and CRM integration, are tailored to enhance operational efficiency and customer experience. Additionally, Teloz's conversational AI capabilities, including voicebot and chatbot, provide an interactive and natural communication channel for customers.
Useful Links
Below are the product-related links of Teloz, I hope they are helpful to you.