Introduction
Forethought is a generative AI platform designed to automate customer support interactions, providing top-tier service while significantly reducing support costs. The platform leverages cutting-edge Natural Language Understanding models that are trained on real conversation history and knowledge base articles, ensuring a seamless and human-like interaction experience. With a complete platform approach, Forethought covers the entire customer service lifecycle, from instant resolution of common cases to ticket tagging, routing, and agent assistance. The AI is designed to be secure and trusted, with compliance to ISO 27001 and SOC 2 standards, ensuring data privacy and security.
background
Forethought Technologies, Inc., founded in 2017 and headquartered in San Francisco, California, is on a mission to unlock human potential through artificial intelligence, starting with transforming customer service. The company has a diverse and inclusive leadership team that embodies forward-thinking and a relentless pursuit of excellence. Backed by esteemed industry luminaries, Forethought continues to push the limits of what AI can do for customer-first experiences.
Features of Forethought / forethought.ai
Complete Platform
A unified platform that transforms the entire customer service lifecycle on one interface.
True AI
Advanced Natural Language Understanding models that self-train for a more human-like interaction.
Rapid Time to Value
Expert-led implementation ensures quick ROI and integration of AI into existing systems.
Secure and Trusted
Data privacy and security are taken seriously, with regular security reviews and compliance certifications.
How to use Forethought / forethought.ai?
To use Forethought, start by integrating it with your existing customer service channels. Configure the AI with your knowledge base and set up response workflows. Train the AI with historical data and monitor its performance, making adjustments as needed for optimization.
Innovative Features of Forethought / forethought.ai
Forethought's innovation lies in its ability to provide a complete, secure, and rapid-to-implement AI solution that understands and processes human language with high accuracy, offering a true AI-first customer experience.
FAQ about Forethought / forethought.ai
- How does Forethought's AI learn and improve?
- It uses real conversation history and knowledge base articles to train and improve its responses over time.
- Is Forethought's AI secure?
- Yes, it undergoes regular security design reviews and is compliant with ISO 27001 and certified for SOC 2.
- How quickly can I expect to see ROI from Forethought?
- With expert-led implementation, the AI can be integrated into your systems faster than most solutions, accelerating ROI.
- Can Forethought's AI handle complex customer queries?
- Its advanced models are designed to understand and respond to a wide range of customer inquiries effectively.
- What support does Forethought provide for its users?
- Users can access the Forethought Help Desk for technical and other issues, as well as email for sales and general inquiries.
Usage Scenarios of Forethought / forethought.ai
Customer Support
Automate routine customer service tasks, providing instant responses and freeing up human agents for more complex issues.
Ticket Management
Efficiently manage and route tickets based on priority and content for faster resolution.
Knowledge Base Enrichment
Use AI to generate new content for your knowledge base, improving self-service capabilities for customers.
Agent Assistance
Empower customer service agents with relevant knowledge and suggestions during customer interactions.
User Feedback
Forethought has revolutionized our customer service by providing instant and accurate responses, significantly reducing our support ticket volume.
The AI's ability to learn from each interaction has been a game-changer, continuously improving our customer experience.
We've seen a marked improvement in agent productivity, with Forethought's AI handling the bulk of routine inquiries.
The platform's security and compliance with industry standards give us confidence in handling sensitive customer data.
others
Forethought's commitment to diversity and inclusion in its team reflects its innovative approach to problem-solving, fostering an environment where creativity and new perspectives are valued. The company's focus on being at the forefront of AI technology ensures that its solutions are not just cutting-edge, but also adaptable to the evolving needs of businesses and customers.
Useful Links
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